Coverart for item
The Resource Anticipate : knowing what customers need before they do, Bill Thomas & Jeff Tobe, (electronic resource)

Anticipate : knowing what customers need before they do, Bill Thomas & Jeff Tobe, (electronic resource)

Label
Anticipate : knowing what customers need before they do
Title
Anticipate
Title remainder
knowing what customers need before they do
Statement of responsibility
Bill Thomas & Jeff Tobe
Creator
Contributor
Subject
Genre
Language
eng
Cataloging source
DLC
Dewey number
658.8/342
Index
index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Label
Anticipate : knowing what customers need before they do, Bill Thomas & Jeff Tobe, (electronic resource)
Link
http://digital.arapahoelibraries.org/ContentDetails.htm?ID=E3A92464-1D2D-414C-88EF-EF33EAA9D88E
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Contents
Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two to be engaged -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance and talent -- Leveraging your culture and value chain
Control code
ocn809456974
Extent
1 online resource (v, 218 p.)
Form of item
online
Isbn
9781118420232
Isbn Type
(electronic bk.)
Lccn
2012036665
Specific material designation
remote
Stock number
E3A92464-1D2D-414C-88EF-EF33EAA9D88E
System control number
(OCoLC)809456974
Label
Anticipate : knowing what customers need before they do, Bill Thomas & Jeff Tobe, (electronic resource)
Link
http://digital.arapahoelibraries.org/ContentDetails.htm?ID=E3A92464-1D2D-414C-88EF-EF33EAA9D88E
Publication
Bibliography note
Includes bibliographical references and index
Contents
Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two to be engaged -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance and talent -- Leveraging your culture and value chain
Control code
ocn809456974
Extent
1 online resource (v, 218 p.)
Form of item
online
Isbn
9781118420232
Isbn Type
(electronic bk.)
Lccn
2012036665
Specific material designation
remote
Stock number
E3A92464-1D2D-414C-88EF-EF33EAA9D88E
System control number
(OCoLC)809456974

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