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The Resource Never lose a customer again : turn any sale into lifelong loyalty in 100 days, Joey Coleman

Never lose a customer again : turn any sale into lifelong loyalty in 100 days, Joey Coleman

Label
Never lose a customer again : turn any sale into lifelong loyalty in 100 days
Title
Never lose a customer again
Title remainder
turn any sale into lifelong loyalty in 100 days
Statement of responsibility
Joey Coleman
Creator
Author
Subject
Language
eng
Cataloging source
DLC
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
bibliography
Label
Never lose a customer again : turn any sale into lifelong loyalty in 100 days, Joey Coleman
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 339-343) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
txt
Content type MARC source
rdacontent.
Contents
A letter from the author: the future of business is H2H -- If a dentist can do it, why can't you? -- The cost of losing a customer -- Customer direction: a structural and cultural problem -- What is customer experience? -- You only have 100 days (if that long) to get it right -- The eight phases of the customer experience -- Phase 1: Assess -- Phase 2: Admit -- Phase 3: Affirm -- Phase 4: Activate -- Phase 5: Acclimate -- Phase 6: Accomplish -- Phase 7: Adopt -- Phase 8: Advocate -- Get started: how to stop losing customers today -- Conclusion: if Comcast can do it, so can you
Control code
1012668495
Dimensions
24 cm.
Extent
x, 353 pages
Isbn
9780735220034
Lccn
2017052226
Media category
unmediated
Media MARC source
rdamedia.
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)1012668495
Label
Never lose a customer again : turn any sale into lifelong loyalty in 100 days, Joey Coleman
Publication
Copyright
Bibliography note
Includes bibliographical references (pages 339-343) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
txt
Content type MARC source
rdacontent.
Contents
A letter from the author: the future of business is H2H -- If a dentist can do it, why can't you? -- The cost of losing a customer -- Customer direction: a structural and cultural problem -- What is customer experience? -- You only have 100 days (if that long) to get it right -- The eight phases of the customer experience -- Phase 1: Assess -- Phase 2: Admit -- Phase 3: Affirm -- Phase 4: Activate -- Phase 5: Acclimate -- Phase 6: Accomplish -- Phase 7: Adopt -- Phase 8: Advocate -- Get started: how to stop losing customers today -- Conclusion: if Comcast can do it, so can you
Control code
1012668495
Dimensions
24 cm.
Extent
x, 353 pages
Isbn
9780735220034
Lccn
2017052226
Media category
unmediated
Media MARC source
rdamedia.
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)1012668495

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